FAQs
The following information contains just a few simple ideas on how you can help Northline to ensure that your freight is delivered on-time, in-full and intact. If you would like any additional advice or information please do not hesitate to contact your local Northline depot.
How should I pack my freight?
Your valuable items will often be travelling thousands of kilometres and handled many times before final delivery. The way in which you package these goods is critical to how they will appear at the final destination. Key things to watch are:
- Palletised goods should ideally be shrink-wrapped to the pallet to avoid them moving while in transit
- Cartons should be strong enough to take the weight inside, and no more than 25kg each unless on a pallet
- Any products containing glass should be bubble-wrapped, crated or similar and marked “Fragile – Contains Glass”
- Engines, Gear Boxes etc should be secured to a pallet and oil/fuel drained prior to shipping
- Long freight that is fragile and subject to damage if bent should be reinforced with timber to minimise flex
- Ensure that incompatible Dangerous Goods are not mixed together on a pallet
How do I label my freight?
The Northline network handles thousands of shipments each day. Your help in labelling freight clearly will minimise any risk of misdirects or delay:
- Clearly show the Shipper Name and Address, and the Consignee Name and Address
- If the shipment consists of multiple items, indicate the item number and total number e.g. 1 of 2, 2 of 2
- Write the consignment note number in full on each item or the pallet
- Any Dangerous Goods must be declared and the appropriate stickers placed on the freight
- Any Special Instructions should also be shown e.g. Fragile, For Delivery By… etc
Any more paperwork I must do for my shipment of freight?
Every shipment sent with Northline must have an appropriate consignment note completed for the driver at pickup. The attached will help in ensuring that the Consignment Note is completed in the correct manner.
