In March, Northline conducted a national customer survey to receive feedback on our services, people, systems and processes.
We received great insights into our customer’s views, with the overall perception that we are an honest company who provide true value for money with our services.
This was accredited to our operational staff and account management teams, their ability to problem solve with customers, to work towards efficiencies and therefore create strong lasting relationships. One quote received from a large customer was “With Northline we’ve been able to establish a collaborative relationship where they’re supporting us and we trust in what they do”.
We also discovered leading technology developments and innovations were highly sought after, and this is an opportunity for us to provide better service to our customers.
Overall it was a highly successful initiative and whilst we received some great feedback there are always opportunities to enhance our service offerings. We are now working towards further developing and refining our business to best the needs of our customers.
Thank you to everybody who spared the time to participate. In recognition, we have donated five dollars for every completed survey to Camp Quality and raised over $1,000.
To find out more about the great work that Camp Quality does throughout Australia please click this link: https://www.campquality.org.au/how-we-help