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    10 December 2020

    A Message From Craige Whitton, Chief Executive Officer

    2020 has been a year like no other. The year has, and continues to, bring about significant challenges for many of our customers, employees and the wider community.

    However, it’s during challenging times that stronger relationships are forged. We are very proud of how our team and customers have worked together, adapting to tackle the challenges of COVID-19.

    As an essential service, we havebeen lucky to be able to continue operating, albeit slightly differently. This has ensured service continuity for customers to help them continue operating as normally as possible within the restrictions.

    We appreciate the support received throughout the year from our customers as the situation has evolved.

    In addition to adapting our operations, we have continued to invest in our business to enhance the services provided to our customers. This has included:

    Online Customer Portal Launch – Connect

    Connect was launched this year to provide an online system for customers to create freight movements, pick-up requests and track and trace freight.

    The portal allows customers to:

    • Obtain milestone updates for consignments travelling within the freight network;
    • Access proof of delivery information (POD);
    • Obtain quotes prior to arranging freight movements;
    • Generate and print compatible freight labels.

    New Website

    This month, Northline will launch a new website to better reflect its range of services and position as Australia’s Global Logistics People.

    The site also demonstrates Northline’s growing international network and technologies designed to keep customers engaged and informed at every step of the logistics process.

    Should you have any queries, please do not hesitate to contact your Account Manager.