FAQs

If you wish to apply for an account with Northline, please contact us. Our team will be happy to help you with your enquiry.

Freight can be collected from the depot once your collection has been prearranged and confirmed via SMS. Please ensure you refer to the SMS confirmation for exact depot collection times and bring appropriate documentation when collecting.

To ensure your freight arrives safely and in good condition, follow our Freight Preparation Policy:

• Strapping plus shrink-wrapping is required for multiple heavy or awkward items stacked on pallets, to prevent movement or collapse
• A single freight item must not exceed 25 kg. If a driver deems any item unsafe to handle, an alternative approach will be used regardless of weight
• Use reinforced packaging for fragile, long or irregularly shaped items
• Engines and transmissions must be self-supporting in a frame or in a cage, with all fluids (including fuel) fully drained
• Avoid overhanging items or loose packaging and label fragile goods clearly

Proper preparation reduces the risk of damage and helps us handle your freight safely and efficiently.

Correct labelling ensures accurate delivery and helps avoid delays.

The Northline network handles thousands of shipments each day. Your help in labelling freight clearly will minimise any risk of misdirects or delay:

• Clearly show the Shipper Name and Address, and the Consignee Name and Address
• If the shipment consists of multiple items, indicate the item number and total number e.g. 1 of 2, 2 of 2
• Write the consignment note number in full on each item or the pallet
• Any Dangerous Goods must be declared and the appropriate stickers placed on the freight
• Any Special Instructions should also be shown e.g. Fragile, For Delivery By… etc

Northline’s transit schedule is measured in working days and starts from the day after the freight is collected or received.

Regional transit times are available upon request from our Customer Service Team. Contact us on 1300 722 534.

See our National Transit Schedule for more information.

View the full suburb listing here.

Fuel surcharges are reviewed and updated monthly to reflect fuel market conditions. Account holders can view the current fuel surcharges in our Customer Portal, Connect. 

No, you do not need to have an account to move freight with Northline. You can make a booking using Northline’s prepaid service. This means that you will need to have paid for the movement in full prior to it being booked in. To make a prepaid booking either use the online booking portal or call our Quotes team on 1300 722 534. Learn more.

To lodge a claim:

Call our Customer Service team at 1300 722 534 to obtain a Northline Query Number

Complete the form available on Northline’s Claim Portal. Have ready:

• Copy of Consignment Note or Proof of Delivery
• Northline Query number 
• Copy of the original tax invoice sent with the freight
• Quote for repair/replacement
• Photos of the damaged item(s)

Our Claims team will assess and process claims accordingly.

Should you wish to complete a hard copy of the Claims Form please email your request to [email protected]

View Freight Cover Terms and Conditions here.

Yes, Northline offers temperature controlled services in Darwin, which is complete with cold chain management facilities. 

You can call our Customer Service team on 1300 722 534 between 7:30am and 6:00pm Monday to Friday (ACDT). Outside of daylight savings, our hours are 7:30am to 5:30pm (ACST).

The Connect Customer Portal is an all-in-one platform that enables customers to:

• Book freight and generate quotes in real-time
• Track consignments live
• Print freight labels and invoices
• Access historical data and reporting tools

All features are accessible via a secure, single login. If you are not an account holder, you can track your freight via our Track app available on desktop or mobile.

Northline provides a wide range of freight and logistics solutions:

• National Freight Management via road, rail, sea and air
• Warehousing & Distribution through 13 strategically located depots
• International Freight Management across 130+ countries
• Project Logistics for tailored, large-scale delivery and infrastructure projects

 Northline operates:

• 13 depots across major cities and regional centres in Australia
• Over 130,000 square metres of secure warehousing space
• A global freight network spanning 130+ countries

This extensive coverage allows us to manage both domestic and international logistics seamlessly.

Safety and sustainability are core values at Northline. We:

• Maintain ISO and HACCP certifications
• Adhere to Chain of Responsibility legislation
• Operate with a strong focus on environmental impact and community involvement

We utilise state-of-the-art technology to deliver efficient logistics services, including:

• Transport Management Systems (TMS) for routing and optimisation
• Warehouse Management Systems (WMS) for inventory accuracy
• The Connect Portal and mobile app, Track for real-time tracking and documentation access

These systems ensure transparency and reliability from pickup to delivery.

Absolutely. Our dedicated International Freight team manages:

• Sea and air freight logistics
• Customs clearance and regulatory compliance
• Multi-modal shipping solutions across 130+ countries

We take care of all paperwork and logistics so your international freight moves smoothly.

Our Project Logistics team specialises in managing simple to complex logistics requirements Anywhere in Australia, including:

• Route and feasibility planning for oversized freight
• Heavy equipment mobilisation
• On-site delivery and coordination
• Mine site and remote area access logistics
• Industry-specific solutions for sectors like construction, energy and mining

We offer tailored support to ensure your project is delivered on time and within scope.